“I’m so sorry about the confusion, ma’am. The aircraft was changed this morning. Some passengers were automatically reassigned, and there was a mistake. This seat was accidentally assigned to two passengers,” she said.
Turning to the woman, she continued, “Ms. Reyes, your original seat was 14C. You were reassigned to 7A during the swap. This little girl was booked into 7A months ago.”
“I’m so sorry about the confusion.”
I lowered my voice so Emma wouldn’t hear the tremble in it.
“My daughter has autism. The window seat really helps her stay calm. Please,” I told the flight attendant.
Lisa turned to the woman with careful politeness.
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“Ms. Reyes, since 7A wasn’t your original booking, would you be willing to take an aisle seat in row 12? It’s a few rows behind and closer to your assigned row.”
“The window seat really helps her.”
Ms. Reyes straightened her shoulders as though we’d insulted her. She frowned before responding.
